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Mercedes-Benz Financial Services First Class
Hassle-Free Lease-End Experience

Open Today! Sales: 9am-7pm
Call us at: Call Sales Phone Number843-640-0252

Let’s take a moment to quickly review what you can expect from your lease-end experience.

This guide provides a brief overview of the process, including information regarding your lease-end responsibilities and general vehicle condition guidelines. The process for returning your vehicle starts approximately four months prior to your lease maturity date and should include the following steps.

Prepare.
Get ready for vehicle turn-in.

  1. Schedule Your Vehicle Pre-Inspection

    Prior to turning in your leased vehicle, schedule your complimentary pre-inspection with the independent third-party inspection company. You choose the time and location that’s most convenient, including at home, at work, or another location of your choosing.

    Visit www.AutoVINLIVE.com/Login to schedule online or contact MBFS at 800-873-5471 where a representative can provide assistance.

  2. Review Pre-Inspection Results

    Review your pre-inspection report available online at www.AutoVINLIVE.com. Then explore the option of repairing any excess wear and use items with your Mercedes-Benz dealer in advance of your expected vehicle return date. Please note, if you are replacing your off-lease vehicle with a new Mercedes-Benz, MBFS will credit your account for excess wear and use charges up to $500.

  1. Return Your Vehicle

    Contact us to schedule a day and time to return your vehicle.

    Prior to returning your vehicle, be sure to detach your vehicle from your Mercedes me connect account. You can do so in the Mercedes me portal: https://me.mercedes-benz.com. Upon detachment, your vehicle will be removed from your Mercedes me account and all services will be deactivated. By removing the connection between you and your vehicle, this allows for a smoother transition into your new Mercedes-Benz vehicle. This detachment means that your vehicle is no longer tied to your account.

  2. Lease-End Statement

    Get your final lease-end statement in the mail or via your MBFS online account, detailing any charges incurred for mileage overages and/or excess wear and use. Charges will be based on the final, third-party vehicle inspection to be conducted at vehicle turn-in.

Assess.
Take a closer look.

Look your vehicle over before your pre-inspection using The Credit Card Test® and the vehicle condition guidelines that follow. Both will assist you in determining if your vehicle has incurred excess wear and use that you may be charged for at lease end. A self-assessment and the pre-inspection will help you conclude whether repairs may be necessary.

The Credit Card Test®

Use The Credit Card Test® to assess some of your interior and exterior damage. In general, if interior and exterior damage cannot be seen when a standard-size credit card is placed over it, you won’t be charged.

*The Credit Card Test® does not apply to any of the following: damage to windshields, lights, wheels, tires, exterior cracks, gouges, holes in the sheet metal, collective damage, tears, cuts, holes, or burns to the interior.

Interior & Exterior

The following vehicle conditions will result in excess wear and use charges:

  • Holes, cracks, gouges, tears, or cuts in the sheet metal or bumper, regardless of size
  • Dents that are larger than the size of a credit card
  • Scratches that are through the paint and larger than the size of a credit card
  • The sixth and each subsequent scratch per panel that is through the paint and smaller than the size of a credit card
  • Tears, cuts, holes, or burns to the interior, regardless of size
  • Damaged safety items, regardless of size (e.g., torn seat belts)
  • Glass or lights that have cracks, stars, holes, or plugs (a star is a chip with one or more legs, and a plug is considered unsafe for vehicles with supplemental restraint systems)
  • Collective damage, regardless of size, that is caused by a single event (e.g., hail damage)

Large fender scratch

Torn seat

Large dent

Star in windshield

Tires & Rims

The following vehicle conditions will result in excess wear and use charges:

  • Wheels that are cracked or bent
  • Wheels that weren’t originally equipped with the vehicle at the time of delivery (upgraded aftermarket wheels installed by an authorized Mercedes-Benz dealership are acceptable)
  • Rims that are bent or have breaks (regardless of size)
  • Tires with less than 1/8” tread depth
  • Tires that have sidewall damage (which includes plugs and cuts), bulges, or exposed cords
  • Tires that are mismatched: Tires on each axle that are not the same size, brand, model, type and/or speed rating, and equivalent in quality and performance to the original tires
  • Spare tire and rim (or inflation kit for those vehicles without a spare tire) that are missing or not in operable condition
Bent Rim

Bent Rim

Broken Rim

Broken Rim

Scraped Wheel

Scraped Rim

Tire Wear

Exposed Cords

If you plan on replacing the tires on your vehicle, you should visit our Tire Center to locate the appropriate replacement tire for your model. Additionally, please note that if your vehicle came equipped with run-flat tires, the replacement tires must also be run-flats.

Mechanical & Electrical

The following vehicle conditions will result in excess wear and use charges:

  • Maintenance specified by the manufacturer has not been performed and documented
  • Warranty repairs have not been completed

Aftermarket Modifications

The following vehicle conditions will result in excess wear and use charges:

  • The vehicle’s factory-installed parts are not present, are damaged, or are in poor working order
  • Third-party aftermarket alterations have not been restored to their original condition
  • Changes to vehicle color or the addition of non-factory paint schemes
  • Damage caused by parts and accessories removal

 

Missing Parts

Prior to turn-in, be sure to remove all personal items from the vehicle, complete all scheduled maintenance, and ensure all originally equipped items (if applicable) are returned with your vehicle.

These items include, but are not limited to:

  • Second key
  • DVD system
  • Remote controls
  • Headphones for entertainment system(s)
  • Becker MAP PILOT®s
  • Navigation disc or SD card
  • Headrests
  • Cargo cover
  • Tool kit
  • Spare tire

Mileage Provisions

If your mileage is over the maximum number of miles allowed on your Lease Agreement (plus any additional miles purchased midterm), an excess mileage charge will be assessed at vehicle return. Refer to your Lease Agreement for the per-mile rate.

 

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Meet our Mercedes-Benz Finance and Insurance Team

  • Tom Hite

    Tom Hite

    General Sales Manager

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    Tom Hite

    Tom Hite

    General Sales Manager

  • George Stavros

    George Stavros

    Sales Manager

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    George Stavros

    George Stavros

    Sales Manager

  • Ron Locklair

    Ron Locklair

    Pre-Owned Sales Manager

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    Ron Locklair

    Ron Locklair

    Pre-Owned Sales Manager

  • Brian Hebebrand

    Brian Hebebrand

    Business Manager

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    Brian Hebebrand

    Brian Hebebrand

    Business Manager

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    View Disclaimer

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Open Today! Sales: 9am-7pm

Open Today! Service: 7:30am-6pm

Open Today! Parts: 7:30am-6pm

Mercedes‑Benz Van Center - Baker 33.06, -80.1615199.