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Mercedes-Benz ServiceCARE

Complete

Open Today! Sales: 9am-7pm
Call us at: Call Sales Phone Number843-640-0252

✅ Service ✅ Repair ✅ Wear & Tear

If you require comprehensive additional protection for your van, look no further than our Complete product. This package covers all workshop work, including wear and tear repairs. The vehicle is ready for action when you need it, and you keep costs safely under control.

Complete combines the advantages of the ELW and Maintenance packages and additionally covers the wear and tear components. Only tires are excluded.

Sprinter

 

Metris
TERM   TERM
3 yr / 60k / 3 Services   3 yr / 60k / 4 Services
4 yr / 80k / 4 Services   4 yr / 80k / 5 Services
5 yr / 100k / 5 Services   5 yr / 100k / 6 Services

MAINTENANCE

  • Maintenance Service A
  • Maintenance Service B
  • Engine coolant
  • Brake fluid charge
  • Oil, automatic transmission
  • Transfer case oil
  • Front axle gear oil
  • Rear axle gear oil
  • Air filter elements
  • Spark plug
  • Water separator, fuel system
  • Check/lubricate trailer hitch
  • Oil change, engine oil, engine oil filer, grease vehicle
  • Air/dust combination filter, heating and ventilation system

REPAIR POWERTRAIN

  • Engine
  • Injection system
  • Cooling system
  • Automatic gearbox
  • Transmission housing
  • Disc brake
  • Transfer case
  • Gears and bearings
  • Propeller shaft
  • Universal joint propeller shaft
  • Front axle, rear axle
  • Differential case
  • Ring gear, bevel gear
  • Wheel hub
  • Emission control system
  • NOx Sensor
  • AdBlue Unit
  • Diesel particulate filter

REPAIR VEHICLE

  • Suspension
  • Spring elements
  • Wishbone
  • Bearing, shock absorber
  • Boot, shock-absorber strut
  • Body and cockpit
  • Steering
  • Electrical components
  • Wiring harnesses
  • Central locking system
  • Heating and air conditioning
  • Safety systems

WEAR & TEAR

  • Battery, additional battery
  • V-belt, Poly V-belt, Toothed belt
  • Spark plug
  • Brake discs
  • Brake lining
  • Wiper blades front, rear
  • Shock absorbers front, rear
  • Muffler
  • Center muffler
  • End main muffler
  • Exterior lights, light source, bulbs, burner Xenon
  • Interior lights, light source, bulbs

Roadside Assistance

Here for when your customers need it most

Our Roadside Assistance Program can help with the following:

  • Replace a flat tire with a spare**
  • Deliver a jumpstart in the event of a dead battery
  • Provide 3-5 gallons of fuel if the customer runs out
  • Arrange a tow in the event of a mechanical issue or accident

Inclusions

ELW Maintenance Complete
STANDARD COVERAGE      
Maintenance works  
Repair powertrain  
Repair vehicle  
Wear & tear components    
Metris Pre-Paid MAINTENANCE MAINTENANCE WORKS      
Regular maintenance work as per Service Booklet and manufacturer’s specifications
Maintenance Service A
Maintenance Service B
Oil change, engine oil, engine oil filter, grease vehicle
Engine coolant
Brake fluid charge  
Oil, automatic transmission  
Transfer case oil
Front axle gear oil
Rear axle gear oil
Air filter element
Air/dust combination filter, heating and ventilation system
Maintenance work, diesel particulate filter  
Spark plug  
Water separator, fuel system  
Check/lubricate trailer hitch  
Maintenance documentation and registration  
REPAIR POWERTRAIN      
Engine
Crankcase
Crankshaft
Connecting rod
Piston, engine
Dual mass flywheel
Engine timing
Injection system
Air intake, turbocharging
Exhaust manifold, emission control system
Exhaust after treatment (Catalytic converter, NOx storage catalytic converter, AdBlue unit)
Diesel particulate filter
Electrical system–engine
Alternator, starter motor
Glow plug
Engine cooling system, coolant pump, coolant hoses, fan
Radiator
Charge air cooler
Steering pump
A/C compressor
Engine suspension
Automatic gearbox    
Torque converter, automatic transmission
Transmission housing
Shift operation
Clutch plate
Primary pump
Secondary pump
Rear planetary gear set
Bearing, planetary gear set  
Disc brake
Electric controller unit  
Transfer case
Housing, transfer case
Drive shaft, Output shaft
Gear
Drive gear
Gear set (bevel/spur gear)
Ball bearing
Roller bearing
Planetary gear set  
Planet gear
Ring gear  
Oil cooler
Propeller shaft
Propeller shaft transmission/rear axle
Propeller shaft/front axle  
Universal joint propeller shaft
Bracket, propeller shaft intermediate bearing  
Center support bearing, propeller shaft
Vibration damper
Drive shaft, transmission, intermediate bearing
Propeller shaft intermediate bearing rear axle
Front axle, rear axle
Differential case
Front and rear axle housing
Front and rear axle differentials
Drive shaft, right
Differential pinion
Ring gear, bevel gear
Crown wheel
Front and rear axle shafts
Bearing universal joint
Seal boot, front axle shaft
Tapered roller bearing, Needle bearing  
Steering knuckle
Wheel hub  
REPAIR VEHICLE      
Suspension
Front and rear axle springs
Bearing, axle spring
Rubber mount rear spring/auxiliary spring
End stop, axle spring
Sleeve, bearing, torsion bar
Vibration damper, leaf spring
Spring element
Leaf spring
Center bolt
Spring U-bolt/leaf spring
Trailing arm
Transverse leaf springs, front axle spring
Spring bearing
Wishbone
Stabilizer bar, front and rear axle
Bearing basket, torsion bar, frame
Rubber mount, torsion bar
Bearing, shock absorber
Support bushing, damper/suspension strut
Boot, shock-absorber strut
Body and cockpit    
Steering
Rack-and-pinion steering, mechanical/hydraulic/electric
Fuel tank
Fuel filter/strainer, filler neck
Fuel lines
AdBlue® tank
Pump, lines AdBlue®
Electrical components  
Electrical systems, body
Wiring harnesses  
Electronic control units
Central locking system
Electronic key
Heating and air conditioning
Safety systems
Seats (Fabric and leather excluded)
WEAR & TEAR      
Battery, additional battery    
V-belt, Poly V-belt, Toothed belt    
Spark plug    
Brake discs    
Brake lining    
Wiper blades front, rear    
Shock absorbers front, rear    
Muffler    
Center muffler    
End main muffler    
Exterior lights, light source, bulbs, burner Xenon    
Interior lights, light source, bulbs    

*This is a summary of coverage. For additional details please refer to the Complete terms and conditions.

**Flat-tire changes will require a heavy-duty portable jack capable of lifting 3,000-15,000 lbs, depending on vehicle style, modifications, and/or load. Dealers are responsible for ensuring technicians are properly equipped to provide these services.

Contact Us

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Meet our Mercedes-Benz Finance and Insurance Team

  • Tom Hite

    Tom Hite

    General Sales Manager

    Email Me
    Tom Hite

    Tom Hite

    General Sales Manager

  • George Stavros

    George Stavros

    Sales Manager

    Email Me
    George Stavros

    George Stavros

    Sales Manager

  • Ron Locklair

    Ron Locklair

    Pre-Owned Sales Manager

    Email Me
    Ron Locklair

    Ron Locklair

    Pre-Owned Sales Manager

  • Brian Hebebrand

    Brian Hebebrand

    Business Manager

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    Brian Hebebrand

    Brian Hebebrand

    Business Manager

Special Offers

  • New 2020 Sprinter Van

    New 2020 Sprinter Van

    Mercedes-Benz Financial Services
    2.9% APR Financing for 36 Months

    View Disclaimer

    Only valid on 2020 Mercedes-Benz Sprinter Vans (excluding Sprinter Cab Chassis). Qualified commercial customers only. 2.9%APR financing for 24 months at $42.94 per month, per $1,000 financed and 2.9%APR financing for 36 months at $29.04 per month, per $1,000 financed. Excludes leases and balloon contracts and National Fleet customers. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by March 31, 2021. Specific vehicles are subject to availability and may have to be ordered. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. To qualify, the total amount financed cannot exceed 110% of MSRP. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through March 31, 2021.

  • New 2020 Sprinter Van

    New 2020 Sprinter Van

    MasterSolutions™ Incentive Package
    Get up to $2,000 back
    For a limited time, get up to $2000 back on your complete vehicle package.

    View Disclaimer

    Get up to $1000 off any 2020/2021 Metris (excluding Worker models), or up to $2000 off any 2020/2021 Sprinter (excluding Cab Chassis) when you purchase any package through the Master Solutions™ program!

    Offer valid only to qualified customers with purchase of 2020/2021 Metris Vans, or 2020/2021 Sprinter Vans (excluding Cab Chassis) not from new dealer stock. MasterSolutions™ program vehicles are custom, special-order vehicles modified by the MasterSolutions™ provider chosen by you (Including Auto Truck Group, Knapheide and Transit Works). Offer does not apply to Fleet vehicles. Customers who purchase are able to get up to $1000 cash toward any MasterSolutions™ Packages for Metris or up to $2000 cash toward any MasterSolutions™ Packages for Sprinter (excluding Cab Chassis). Exclusions may apply. MBUSA reserves the right to terminate, revise, or amend the program in its sole business discretion. Please see your authorized Mercedes-Benz dealer for details. Offer ends March 31, 2021.

  • Fleet 2020 Sprinter Van

    Fleet 2020 Sprinter Van

    Mercedes-Benz Financial Services
    2.99% APR Financing for 60 Months

    View Disclaimer

    Only valid on New 2020/2021 Mercedes-Benz Sprinter and Metris Vans. Qualified commercial customers only. 2.99% APR financing for 24-60 months. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by March 31, 2021. Specific vehicles are subject to availability and may have to be ordered. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through March 31, 2021.

  • New 2020 Metris Van

    New 2020 Metris Van

    Mercedes-Benz Financial Services
    0.0% APR Financing for 36 Months

    View Disclaimer

    Only valid on 2020 Mercedes-Benz Metris Vans. Qualified commercial customers only. 0.0% APR financing for 24 months at $41.67 per month, per $1,000 financed and 0.0% APR financing for 36 months at $27.78 per month, per $1,000 financed. Excludes leases and balloon contracts and National Fleet customers. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by March 31, 2021. Specific vehicles are subject to availability and may have to be ordered. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. To qualify, the total amount financed cannot exceed 110% of MSRP. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through March 31, 2021.

  • New 2020 Metris Van

    New 2020 Metris Van

    MasterSolutions™ Incentive Package
    Get up to $1,000 back
    For a limited time, get up to $1000 back on your complete vehicle package.

    View Disclaimer

    Get up to $1000 off any 2020/2021 Metris (excluding Worker models), or up to $2000 off any 2020/2021 Sprinter (excluding Cab Chassis) when you purchase any package through the Master Solutions™ program!

    Offer valid only to qualified customers with purchase of 2020/2021 Metris Vans, or 2020/2021 Sprinter Vans (excluding Cab Chassis) not from new dealer stock. MasterSolutions™ program vehicles are custom, special-order vehicles modified by the MasterSolutions™ provider chosen by you (Including Auto Truck Group, Knapheide and Transit Works). Offer does not apply to Fleet vehicles. Customers who purchase are able to get up to $1000 cash toward any MasterSolutions™ Packages for Metris or up to $2000 cash toward any MasterSolutions™ Packages for Sprinter (excluding Cab Chassis). Exclusions may apply. MBUSA reserves the right to terminate, revise, or amend the program in its sole business discretion. Please see your authorized Mercedes-Benz dealer for details. Offer ends March 31, 2021.

  • Fleet 2020 Metris Van

    Fleet 2020 Metris Van

    Mercedes-Benz Financial Services
    2.99% APR Financing for 60 Months

    View Disclaimer

    Only valid on New 2020/2021 Mercedes-Benz Sprinter and Metris Vans. Qualified commercial customers only. 2.99% APR financing for 24-60 months. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by March 31, 2021. Specific vehicles are subject to availability and may have to be ordered. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through March 31, 2021.

  • CPO Sprinter Van

    CPO Sprinter Van

    Mercedes-Benz Financial Services
    3.9% APR Financing for 24 Months

    View Disclaimer

    Only valid on model years 2015 and newer Certified Pre-Owned Mercedes-Benz Sprinter Vans. Qualified commercial customers only. 3.9% APR financing for 24 months at $43.38 per month, per $1,000 financed. Excludes leases and balloon contracts and National Fleet customers. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by March 31, 2021. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through March 31, 2021.

  • CPO Metris Van

    CPO Metris Van

    Mercedes-Benz Financial Services
    3.99% APR Financing for 24 Months

    View Disclaimer

    Only valid on model years 2016 and newer Certified Pre-Owned Mercedes-Benz Metris Vans. Qualified commercial customers only. 3.9% APR financing for 24 months at $43.38 per month, per $1,000 financed. Excludes leases and balloon contracts and National Fleet customers. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by March 31, 2021. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through March 31, 2021.

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Contact Us

843-405-7070

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425 Sigma Drive • Summerville, SC 29483

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Today's Hours:

Open Today! Sales: 9am-7pm

Open Today! Service: 7:30am-6pm

Open Today! Parts: 7:30am-6pm

Mercedes‑Benz Van Center - Baker 33.06, -80.1615199.