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Mercedes-Benz ServiceCARE

Complete

Open Today! Sales: 9am-7pm
Call us at: Call Sales Phone Number854-500-9525

✅ Service ✅ Repair ✅ Wear & Tear

If you require comprehensive additional protection for your van, look no further than our Complete product. This package covers all workshop work, including wear and tear repairs. The vehicle is ready for action when you need it, and you keep costs safely under control.

Complete combines the advantages of the ELW and Maintenance packages and additionally covers the wear and tear components. Only tires are excluded.

Sprinter

 

Metris
TERM   TERM
3 yr / 60k / 3 Services   3 yr / 60k / 4 Services
4 yr / 80k / 4 Services   4 yr / 80k / 5 Services
5 yr / 100k / 5 Services   5 yr / 100k / 6 Services

MAINTENANCE

  • Maintenance Service A
  • Maintenance Service B
  • Engine coolant
  • Brake fluid charge
  • Oil, automatic transmission
  • Transfer case oil
  • Front axle gear oil
  • Rear axle gear oil
  • Air filter elements
  • Spark plug
  • Water separator, fuel system
  • Check/lubricate trailer hitch
  • Oil change, engine oil, engine oil filer, grease vehicle
  • Air/dust combination filter, heating and ventilation system

REPAIR POWERTRAIN

  • Engine
  • Injection system
  • Cooling system
  • Automatic gearbox
  • Transmission housing
  • Disc brake
  • Transfer case
  • Gears and bearings
  • Propeller shaft
  • Universal joint propeller shaft
  • Front axle, rear axle
  • Differential case
  • Ring gear, bevel gear
  • Wheel hub
  • Emission control system
  • NOx Sensor
  • AdBlue Unit
  • Diesel particulate filter

REPAIR VEHICLE

  • Suspension
  • Spring elements
  • Wishbone
  • Bearing, shock absorber
  • Boot, shock-absorber strut
  • Body and cockpit
  • Steering
  • Electrical components
  • Wiring harnesses
  • Central locking system
  • Heating and air conditioning
  • Safety systems

WEAR & TEAR

  • Battery, additional battery
  • V-belt, Poly V-belt, Toothed belt
  • Spark plug
  • Brake discs
  • Brake lining
  • Wiper blades front, rear
  • Shock absorbers front, rear
  • Muffler
  • Center muffler
  • End main muffler
  • Exterior lights, light source, bulbs, burner Xenon
  • Interior lights, light source, bulbs

Roadside Assistance

Here for when your customers need it most

Our Roadside Assistance Program can help with the following:

  • Replace a flat tire with a spare**
  • Deliver a jumpstart in the event of a dead battery
  • Provide 3-5 gallons of fuel if the customer runs out
  • Arrange a tow in the event of a mechanical issue or accident

Inclusions

ELW Maintenance Complete
STANDARD COVERAGE      
Maintenance works   • •
Repair powertrain •   •
Repair vehicle •   •
Wear & tear components     •
Metris Pre-Paid MAINTENANCE MAINTENANCE WORKS      
Regular maintenance work as per Service Booklet and manufacturer’s specifications • •
Maintenance Service A • •
Maintenance Service B • •
Oil change, engine oil, engine oil filter, grease vehicle • •
Engine coolant • •
Brake fluid charge   • •
Oil, automatic transmission   • •
Transfer case oil • •
Front axle gear oil • •
Rear axle gear oil • •
Air filter element • •
Air/dust combination filter, heating and ventilation system • •
Maintenance work, diesel particulate filter   • •
Spark plug   • •
Water separator, fuel system   • •
Check/lubricate trailer hitch   • •
Maintenance documentation and registration   • •
REPAIR POWERTRAIN      
Engine • •
Crankcase • •
Crankshaft • •
Connecting rod • •
Piston, engine • •
Dual mass flywheel • •
Engine timing • •
Injection system • •
Air intake, turbocharging • •
Exhaust manifold, emission control system • •
Exhaust after treatment (Catalytic converter, NOx storage catalytic converter, AdBlue unit) • •
Diesel particulate filter • •
Electrical system–engine • •
Alternator, starter motor • •
Glow plug • •
Engine cooling system, coolant pump, coolant hoses, fan • •
Radiator • •
Charge air cooler • •
Steering pump • •
A/C compressor • •
Engine suspension • •
Automatic gearbox    
Torque converter, automatic transmission • •
Transmission housing • •
Shift operation • •
Clutch plate • •
Primary pump • •
Secondary pump • •
Rear planetary gear set • •
Bearing, planetary gear set •   •
Disc brake • •
Electric controller unit •   •
Transfer case • •
Housing, transfer case • •
Drive shaft, Output shaft • •
Gear • •
Drive gear • •
Gear set (bevel/spur gear) • •
Ball bearing • •
Roller bearing • •
Planetary gear set •   •
Planet gear • •
Ring gear •   •
Oil cooler • •
Propeller shaft • •
Propeller shaft transmission/rear axle • •
Propeller shaft/front axle •   •
Universal joint propeller shaft • •
Bracket, propeller shaft intermediate bearing •   •
Center support bearing, propeller shaft • •
Vibration damper • •
Drive shaft, transmission, intermediate bearing • •
Propeller shaft intermediate bearing rear axle • •
Front axle, rear axle • •
Differential case • •
Front and rear axle housing • •
Front and rear axle differentials • •
Drive shaft, right • •
Differential pinion • •
Ring gear, bevel gear • •
Crown wheel • •
Front and rear axle shafts • •
Bearing universal joint • •
Seal boot, front axle shaft • •
Tapered roller bearing, Needle bearing •   •
Steering knuckle • •
Wheel hub •   •
REPAIR VEHICLE      
Suspension • •
Front and rear axle springs • •
Bearing, axle spring • •
Rubber mount rear spring/auxiliary spring • •
End stop, axle spring • •
Sleeve, bearing, torsion bar • •
Vibration damper, leaf spring • •
Spring element • •
Leaf spring • •
Center bolt • •
Spring U-bolt/leaf spring • •
Trailing arm • •
Transverse leaf springs, front axle spring • •
Spring bearing • •
Wishbone • •
Stabilizer bar, front and rear axle • •
Bearing basket, torsion bar, frame • •
Rubber mount, torsion bar • •
Bearing, shock absorber • •
Support bushing, damper/suspension strut • •
Boot, shock-absorber strut • •
Body and cockpit    
Steering • •
Rack-and-pinion steering, mechanical/hydraulic/electric • •
Fuel tank • •
Fuel filter/strainer, filler neck • •
Fuel lines • •
AdBlue® tank • •
Pump, lines AdBlue® • •
Electrical components •   •
Electrical systems, body • •
Wiring harnesses •   •
Electronic control units • •
Central locking system • •
Electronic key • •
Heating and air conditioning • •
Safety systems • •
Seats (Fabric and leather excluded) • •
WEAR & TEAR      
Battery, additional battery     •
V-belt, Poly V-belt, Toothed belt     •
Spark plug     •
Brake discs     •
Brake lining     •
Wiper blades front, rear     •
Shock absorbers front, rear     •
Muffler     •
Center muffler     •
End main muffler     •
Exterior lights, light source, bulbs, burner Xenon     •
Interior lights, light source, bulbs     •

*This is a summary of coverage. For additional details please refer to the Complete terms and conditions.

**Flat-tire changes will require a heavy-duty portable jack capable of lifting 3,000-15,000 lbs, depending on vehicle style, modifications, and/or load. Dealers are responsible for ensuring technicians are properly equipped to provide these services.

Contact Us

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Meet our Mercedes-Benz Finance and Insurance Team

  • Erik Bujtor

    Erik Bujtor

    Sales Manager

    1-843-377-1142
    Email Me
    Erik Bujtor

    Erik Bujtor

    Sales Manager

  • Chad Barrs

    Chad Barrs

    Business Manager

    1-843-377-1212
    Email Me
    Chad Barrs

    Chad Barrs

    Business Manager

  • Tyler Rampersant

    Tyler Rampersant

    Business Manager

    1-843-377-1148
    Email Me
    Tyler Rampersant

    Tyler Rampersant

    Business Manager

Special Offers

We are currently updating our monthly offers. Please check back shortly for updates.

In the meantime, here are some links that you might find helpful:

Mercedes‑Benz Van Center - Baker 33.06, -80.1615199.